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Track Your Order!

Tracking your order is an important step to ensure that you stay informed about the status and location of your package. At Urban Jewel, we want to make the tracking process as seamless as possible. Follow the steps below to easily track your order:

Step 1: Sign In

In order to track your order, you will need to sign in to your Urban Jewel account. If you don't have an account yet, you can create one by clicking on the "Sign Up" button on our website. Once you are signed in, you will have access to all your order details.

Step 2: Locate Your Tracking Number

When you completed your previous order, you should have received a confirmation email from us. In that email, you will find your unique tracking number. This tracking number is essential for tracking the progress of your order.

You can also find the tracking number in the dashboard, of your account on the top right of the website.

Step 3: Visit the Aramex Website

Urban Jewel partners with Aramex, a trusted courier service, to deliver your orders. To track your order, visit the Aramex website, with your tracking number.

Step 4: Enter Your Tracking Number

Once you are on the Aramex tracking page, you will see a field where you can enter your tracking number. Copy the tracking number from the email you received or click on the provided link in the email to automatically direct you to the tracking page with your order details pre-filled.

Step 5: Track Your Order

After entering your tracking number, click on the "Track" button. Aramex will then provide you with real-time updates on the status and location of your package. You will be able to see when your order is out for delivery and when it has been successfully delivered.

By following these simple steps, you can easily track your order and stay informed throughout the delivery process. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.