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Frequently Asked Questions

 What is the Material of the Jewelry?

1. Fine Jewelry Line: Stainless or Gold Plated

Our Fine Jewelry Line is designed for those seeking elegance and durability. We offer pieces made from stainless steel or gold-plated materials. Stainless steel jewelry is known for its strength and resistance to tarnishing, making it a long-lasting choice. On the other hand, our gold-plated pieces exude luxury and sophistication, adding a touch of glamour to any ensemble.

2. Waterproof Collection: Resin/Plastic/Acrylic

If you're looking for jewelry that can withstand the elements, our Waterproof Collection is perfect for you. Crafted from high-quality resin, these pieces are not only stylish but also resistant to water damage. Whether you're heading to the beach or simply want to wear your jewelry worry-free, our Waterproof Collection is designed to keep up with your active lifestyle.

3. Everyday Jewelry: Gold Plated Brass or Zinc

For those seeking versatile and affordable options, our Everyday Jewelry collection is a great choice. These pieces are made from gold-plated brass or zinc, offering a balance between quality and affordability. Our Everyday Jewelry is designed to be worn daily, adding a touch of elegance to your everyday outfits without breaking the bank.

Returns and Exchanges: Our Policy

At Urban Jewel, we strive to ensure your satisfaction with every purchase. While we do not offer refunds, we do provide exchanges for eligible items. To initiate an exchange, please notify us within the same day of receiving your order.

Exchanges typically take up to 14 days to process. Please note that delivery fees may apply for exchanges. We believe in transparent communication, and our courier will coordinate with you before the exchange to ensure a smooth process.


Terms & Conditions For Customer Exchanges

Exchange requests must meet the below requirements:
Your request period will expire after 14 days from the date of purchase (In Bazaars) or from the date of delivery (Online orders).
* Proof of purchase must be provided via order/Invoice number

Exchange requests will not be accepted without the order number.
* Your returned product should be returned in the same original protective packaging to ensure it reaches us in good condition.

In reference to Consumer Protection Law No. 181 of 2018, all customers are allowed only 14 days of the date of purchasing the product to exchange any item (excluding any custom items, microfiber towels, or items that have been bought during a sale) ; provided that the product is in its original status and the receipt/ order number is available. In the event that more than 14 days have passed, an exchange request is null and void.


Requesting an Exchange

If you would like to request an exchange, please fill out the exchange form using the link below:

Exchange Form

Once we receive your exchange form, our team will review your request and get back to you promptly. We value your satisfaction and will do our best to accommodate your exchange within the specified timeframe.

Thank you for choosing Urban Jewel as your go-to destination for trendy and fashionable jewelry. We hope our diverse range of materials and our exchange policy provide you with the confidence to explore our collection and find the perfect pieces to elevate your style.


Policies of Exchanges

  1. In the case that you get items and want to change due to taste then delivery fees are paid in full for the exchange!

  2. The second case, is if you got damaged items and choose to exchange with the same items, then no delivery fees are charged.

  3. In the third case, if you get items that are damaged & would like to exchange with different items, then only half of the delivery fees are charged due to the change of order selection.