Sale
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you don't want to miss out!
the biggest trend of the year!
Jewelry that makes memories last!
The prettiest pieces curated just for you!
make your own custom jewelry!
what're you waiting for!
make your own custom jewelry!
what're you waiting for!
What's the material of the jewelry?
We have 3 different categories of jewelry! We have a Fine Jewelry Line (Stainless or Golf Plated Jewelry) & we have our Waterproof Collection (resin) and we also have our Everyday Jewelry which is gold plated brass or zinc & coated!
What is the return/exchange policy?
We do not have refunds, yet exchanges are available, if we are notified within the same day. Exchanges take up to 14 days, and delivery fees are charged.
In order to fulfill an exchange please fill the exchange form in the below link: https://forms.gle/jPYP3WZmRssrWaLq6
How can I request an exchange?
Kindly fill this form for exchange forms & we will get back to you!
https://forms.gle/jPYP3WZmRssrWaLq6
Do delivery fees apply in terms of exchanges?
Great Question and there’s 3 cases!
In the case that you get items and want to change due to taste then delivery fees are paid in full for the exchange!
The second case, is if you got damaged items and choose to exchange with the same items, then no delivery fees are charged.
In the third case, if you get items that are damaged & would like to exchange with different items, then only half of the delivery fees are charged due to the change of order selection.
What are all your policies?
Access All Your Customer/Order Queries in One Place!
https://theurbanjewel.com/pages/frequently-asked-questions
